Booking large orders 6 months or more in advance;
If you have booked your order with us far in advance of your work date, and paid a deposit, you can, if you wish, make payments towards the balance or your order, to make paying a little more manageable. We will keep track of your payments and balance owed, and send you confirmation of each payment and balance owed. If you find it necessary to cancel your order before, the 4 month mark (4 months before your scheduled work date) is reached, we will refund all money paid, including your deposit, and cancel your order, you need to notify us via email and receive our confirmation that we received your cancellation. If it is 4 months. or less, to the work date when you cancel, you will receive all money you paid minus the 30% deposit, which would have become non-refundable at that point.
When booking in advance, and you have secured the work date with a deposit, your order and design information, will be taken. If things come up in the meantime, that would result in a change to your order or design, please let us know as soon as possible, as we sometimes have the opportunity to begin orders ahead of schedule. You can also send us a picture of the gown or outfit we are making your item to match, or color samples for matching. And, if you think of any questions, please feel free to let us know, we are more than happy to work with you to make this a pleasant and stress free experience for you.
If we don't hear from you before we plan to start work on your order, we will contact you when it gets to be close your work date and go over the information we had from our initial meeting. At this time you can let us know if there have been any changes to your order, and confirm that the information about the items, style, colors etc., is correct. Order balances, including shipping, must be paid in full, no later than 2 weeks before your requested delivery date to avoid shipping delays, (1 - month for international orders) Orders will not be scheduled for shipping until paid in full.
If for some reason we do not hear from you and are unable to reach you at the time of your work date, to confirm your order before starting the work, we will not begin work until we are able to confirm your order with you. This may result in a delay of your order being completed. If we still do not hear from you and have been unable to reach you 14 days after your secured work date, we will consider your order canceled, we will return all money (if any) paid, minus the deposit, which you will forfeit. We will return any money due, via PayPal to the last email address we have for you. After this time, if you contact us and still want us to complete your order, you will have to pay in full before we will begin, we will do our best to give you the next available spot we have, but it depends on how many other orders we have at the time, how long you will have to wait.
Changing your event date / order;
If you have booked in advance and you find you must make a significant change in the date or order, please let us know as soon as possible and we will do our best to accommodate you. Changes that occur prior to the 4th month before your work date, can be easily handled, changes that occur closer to your work date, may, in some instances, result in added fees, loss of deposit, or a delay in the completion of your order. For this reason, it is important that you let us know as soon as possible of any changes. In most cases, minor changes, such as, if you must push your event date back or you need to add, or omit items in your order or the colors need to be slightly changed, and the like, can be handled without much disruption. Please ask if you are not sure what, if any issues may arise from changes you may be considering.
If significant work on your order has begun and you must postpone your event, let us know as soon as possible. If you cancel your order you will lose your deposit, if you expect that your event will still take place at a future time, we can hold your order for up to a year past the original date for you. During that time, we will hold a work date for you. When you have a new event date set, you can contact us to let us know when your new date will be and we can go from there, if you still need more time we can talk about that with you. If you do not contact us within that time to set up a new date, or you decide to cancel your order, you will lose your deposit, since we have held a spot for you that we could have used for someone else, and may have lost another client that needed that time. In some cases, if you are not sure what your future plans will be, you may request a store credit rather than for us to hold a work date, this way we are not holding a spot you may not use, and you do not totally lose your deposit. Store credits do not expire and can be used towards any future order or purchase from us. However, you will no longer have a guaranteed work date for a future order.
Colors and matching;
Colors often appear slightly - moderately different when viewed on a computer monitor, than they are in reality. For this reason, we cannot guarantee that the colors in the pictures on the web site and in the pictures we email you, will be exactly the same shade in person as they look to be, on your computer monitor. The pictures, along with the description we provide, are to give you a pretty good idea of how colors work together and a basic idea of what the wreath will look. Experience has been that people will often feel that their wreaths were even more beautiful in person.
The same is true of pictures you send us to use for the purpose of matching colors and crafting your item. We do our best to get information from you and use our experience to get the colors as close as possible and to choose combinations that will work well together with the gown or outfit in a picture or with the description you give us. The only sure way to get the very closest color match is to have a physical color swatch, such as a piece of ribbon, fabric, paint chip, etc. sent to us for matching. We are still limited by colors and dyes available, but there would be a closer match. If the closest possible match is important to you, then, sending a color sample would be the best thing to do.
Silk flower care and Ribbon Replacement Service;
Your silk flower wedding /Renaissance wreath, bouquets, and other items, will last a lifetime and become family heirlooms for future generations, with proper care.
The best way you can keep your wreath looking beautiful, is to store, or display it out of direct sunlight, which will fade, and deteriorate the flowers, away from excessive heat (and, of course away from open flames!) and to keep it protected from dust pile up. Giving it a shake or light dusting when needed. There are silk flower spray cleaners on the market, I would use them only as a last resort, and very sparingly, as it is possible that they may cause a bleaching effect or cause a darker color to spot, run or bleed onto the ribbons, always test on a hidden spot before using all over.
Ribbons do sometimes become frayed, and /or soiled. These can be carefully, but fairly easily replaced. We offer a ribbon replacement service, please check below for more information on this service, or contact us if you are interested in learning more about it.
Ribbon Replacement Service;
Because most ribbons when worn as ours are intended, do occasionally become frayed or soiled over time, we offer a ribbon replacement service, which is available for the wreaths and circlets that we have created. This will include either partially or completely replacing the ribbons, as needed, or requested, with new ribbons that match the original ribbons as closely as possible. Note that in some cases, where a limited edition, specialty, or unusual style ribbon had been used in your item, it may no longer be available. If this is the case we will give you the option of leaving that ribbon in place, exchanging it for the closest match we can find, or changing it to another color or type available of your choosing.
You are advised to take a picture of your wreath before sending it to us, for your own reference. We will take pictures before and after work is done on your wreath, and your original ribbons will be returned to you with your freshly serviced wreath.
If ordering the Complete Ribbon Service, while replacing the ribbons, we will inspect the flowers and other components of your wreath to be sure they are still securely attached. We will tighten any flowers that we feel need to be and replace small parts, such as small leaves, berries, baby's breath, etc. that we feel needs to be replaced. We do not replace major parts, such as flowers, leaves, when they are the main part of the wreath (such as the fall and Briar Lane wreaths) or parts such as beads, crystals, charms etc., unless requested, (there would be an additional charge for such replacements).
Ribbon Replacement Cost;
(Wreaths and circlets only, does not include wedding veil wreaths, or some other specialty items, please inquire before ordering, to be sure your item qualifies for this service.)
COMPLETE RIBBON SERVICE (wrap ribbons, ribbon tails, and ribbon ties, if part of original design) - $25.00
RIBBON TAILS ONLY - $15.00
SHORT RIBBON TIES - $4.00
You may also exchange the ribbons for different colors of the same type of ribbon, such as satin to satin or sheer to sheer of different colors.
If you have ribbons that include things such as, flowers, leaves, crystals, butterflies or any other items attached to them, there would be an addition charge for replacement, so please inquire before sending your item for this service.
YOU MUST ALSO PAY FOR THE SHIPPING OF YOUR ITEM, BOTH WAYS.
Sales and promotions;
Prices are subject to change without notice, due to availability of supplies and material costs.
Sale items are in limited supply and will not be custom made at the sale price. If you want a design made for you, that was offered at a featured or special sale price but has since sold out, you will have to pay the regular, custom - order price.
Special promotions, sales and coupons that are offered with and expiration date, expire at 11:55 PM on the expiration day, they cannot be applied to previous orders, or combined with other offers, unless specified, and must be presented, mentioned, or the coupon code given, with payment, at the time of purchase. if you have questions about, or trouble using one of our coupons or promotional codes, please let us know before submitting your order.
We prefer Pay Pal, however, Money Orders, Bank Checks, and personal checks are accepted, checks must clear before your order will be shipped. (there will be a fee of $25.00 for all returned checks).
WE DO NOT ACCEPT CASH! DO NOT SEND CASH! WE ARE NOT RESPONSIBLE FOR CASH SENT THROUGH THE MAIL.
Shipping is based on package weight and your zip code using the USPS or UPS web sites. We charge actual shipping and a small handling fee for both, domestic and international orders.
Unless you specify a preferred shipping method, we will ship most orders via USPS Priority Mail. For very large or heavy orders we may ship by UPS.
Some domestic shipping examples:
Our Return Policy;
Return Policy for In stock items;
We will be happy to accept returns and exchanges (excluding shipping, rush fees or other related fees) for in stock items, within 15 days of delivery (including International). providing the item/s are in original condition and unused.
If you encounter a problem with your order, please contact us within 7 days of delivery, some problems may be able to be resolved without the need, expence, and trouble of shipping an item back and forth. But if a problem can not be fixed without the need to return an item, you must contact us before returning your item to insure that it meets our return requirements and to confirm what type of exchange or refund we will issue you. You will be given a "Return authorization number" that must be written on the outside of the package, as well as included inside with your name, address, email address and reason for return.
Our policy for Custom order returns;
Custom order items are subject to a 15% custom return fee. The same return conditions that apply for in stock items, also apply for custom orders of 5 or fewer items.
Returns are not accepted on custom packages or custom orders of 6 or more items.
Please send all returns by traceable means (such as Delivery Confirmation) and properly packed as we cannot be held responsible for returns lost or damaged in the mail. We will not accept packages with postage due or COD.
Refunds, exchanges or store credit will be given after the returned items have been received, inspected and found to be in the same condition when sent by us. It is not necessary for you to return paperwork that was sent with your order unless requested by us, but you do need to have the "Return authorization number" written somewhere on the outside of the return package as well as included inside your package, with your name, address and email address, and reason for return, to insure you receive proper credit.
Please note; If you send us back an item that has been obviously used, damaged or altered in anyway, you will not receive a refund, exchange, or credit. You will be notified and given the option of paying shipping for us to send it back to you, if you choose not to pay for return shipping or we do not hear back from you within 14 days, your items will be donated or disposed of as we see fit, and no further compensation will be given.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing lists.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Any newsletters from this site allow you to opt out of further mailings.
We do not knowingly collect information from minors. If you are under the age of 18, we request that you do not provide any personal information to us. We take special care to protect the safety and privacy of children. Our Site is a general audience site. Consumers making purchases via our Site must be 18 years of age or older. It is the policy of Lasting Creations by Jan not to collect personal information on any person under the age of 18.
Posting on our comments page
Any information you disclose voluntarily on our comments pages or in any forum and blogs that we may develop in the future becomes public information. We cannot control the actions of our Web site users and advise you to use your discretion in sharing information about yourself on the Internet. All information sharing is optional and done so at your own risk.
Surveys and Research
In an effort to improve our Site and services, we may occasionally request that some customers voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although non-personal information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Privacy Contact Information
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
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